Freeing Up Strategic Capacity Through Smart Outsourcing

Problem: The account management team of a tech company was overwhelmed by admin-heavy tasks, limiting focus on growth and customer strategy.

Approach:

• Identified repetitive tasks and transitioned them to external BPO partners.

• Developed training, SOPs, and quality audit to ensure customer satisfction.

Outcome:

• 25% of team capacity reallocated to strategic work.

• Increased internal team satisfaction and productivity.